Refund Policy

1. Refund Period and Conditions

The refund policy applies to purchases of the MPLock Pro Lifetime license made through our authorized channels:

• Request window: You have 14 days from purchase, counted from the date the purchase receipt is issued.
• Conditions and processing: Transactions and refunds are processed by Lemon Squeezy as the Merchant of Record, in accordance with its operational terms. You can review the Lemon Squeezy Buyer Terms.

2. Procedure for Requesting a Refund

To request a refund:

1. Send an email: Write to mplocksoporte@gmail.com with the subject line Refund Request - MPLock (or Solicitud de Reembolso - MPLock).
2. Required information: Include the email address used during purchase and the order number or identifier issued by Lemon Squeezy.
3. Processing: Once the information is received, the request is submitted in Lemon Squeezy to execute the refund in accordance with its terms.

3. Bank Settlement Timeframes

Once the refund has been issued through Lemon Squeezy:

• The amount is returned to the original payment method (credit card, debit card, or PayPal) used for the purchase.
• The time it takes to appear on your statement depends on your bank and the payment method used.

4. Technical Effect on the License (Offline Model)

Because MPLock operates under a strictly local paradigm without continuous connection to servers:

• Upon authorization of the refund, the cryptographic key associated with your order is formally canceled in our records.
• The key is added to the cryptographic revocation list distributed in subsequent application installer updates. Consequently, technical revocation takes effect in versions that include that list, reverting the installation to the Free tier (maximum 15 credentials).
• Because there is no mandatory online check, the version already installed on your computer may continue to function until the application is updated. By requesting and receiving a refund, the buyer formally agrees to stop using the Pro version and to uninstall or remove the refunded key.
• Your local data and passwords previously stored in your vault are neither deleted nor altered: you retain control of your local files at all times.

5. Changes to This Policy

This text may change periodically to reflect technical, operational, or commercial adjustments. Any change will be published directly on this page indicating the date of its latest update.

6. Questions and Contact

If you have any issue or question related to purchases or refunds, write to us directly at mplocksoporte@gmail.com.